Frequently Asked Questions

Yes! You can cancel anytime & we offer a full 30-day money-back guarantee for the cost of your subscription if you are not satisfied with our services. Although, we know you're gonna love us and our Platform!

The monthly subscription covers your access to the platform and allows for you to have unlimited users within it. The only other fee that may be charged is for usage of AI, SMS & Email. However, these charges are minimal - just £10 will give you about 10,000 emails or 500 text messages. Unless you are running extremely large marketing campaigns that much is sufficient for most small businesses. Plus we also provide you with complimentary credits to get your started.

YES! To get you set-up, we schedule 3 x 1-hour onboarding sessions to get you up and running. We provide you with help docs, video how to tutorials, step-by-step guides, interactive user guides, and even 24/7 Live Chat tech support. If that's not enough, we also offer on-demand Zoom support. You will have all the help you need to be fully successful!

We want to make sure you are set up for success, so help you get set up and train you on how to use GoEngage on a day to day basis. You'll be greeted with a 2 x 1-hour long training session and technical set up call. You'll experience a white-glove onboarding experience to get you ready to grow your business. We will then schedule an additional call to assist with any specific set-ups for your specific business.

The packages are mainly priced to reflect the size of your business - by the number of contacts and users that you require.

Unlike most SAAS businesses, we do not take the view that just because you are a smaller business, that you have any less need for the majority of tools that larger businesses enjoy. So bar a couple of features that require scale and more involved set-up, everyone enjoys a complete suite of marketing and engagement tools that will put you ahead of the competition.

Compared to a typical SAAS (Software As A Service), we term our offering as SWAS (Software With A Service)!

We set you up so that you have all the tools and automations to get value from the platform straight away. We are not a marketing agency that does all your marketing as an outsourced service. But that would cost you thousands to outsource. Our focus is to maximise EVERY opportunity that you already have coming past your business. You would be amazed how much untapped potential you aready have in your business that isn't being realised!

We are UK based and operate from Kent, just outside of London.